Frequently Asked Questions

Since day one, we’ve made a point of being as open and honest as possible with our customers – calling a spade, a piggin’ spade, and all that. That’s why we’ve collated this page of frequently asked questions about our porky venture to give you as much info as you might need.

Contents

Delivery

Who is your courier?
We use Yodel for all of our logistics.
Where do you deliver?
We aim to deliver to anywhere in the mainland UK and most islands thanks to the Snaffling Pig’s less fun but very organised cousin, the Logistics Pig. Good old Logistics Pig. If you're looking to order to an island location please do drop us a quick line to check we can get porky packages to you.
I live in a remote area, will you still deliver to me?
We aim to deliver to all of our legendary customers across the United Kingdom with Yodel. Read more about their delivery patterns to remote parts of the UK.
How can I track my delivery?
The Logistics Pig will supply you with a tracking email and text if you are a gifting customer. Trade customers will receive tracking emails.
What's your delivery time frame?
The Logistics Pig dispatches all our items by courier for delivery usually within 1-2 working days. However, rather than keep lots of stock, we cook fresh every day to keep up with you snafflers so delivery can take up to 5 working days (unless you've selected a ballin' next day option).
Please note, our team works Monday to Friday. Cut off for processing an order for next day delivery is 2pm, so any order after 2pm on a Friday will be processed as a priority on Monday. If you're unsure about anything, please do get in touch.
Can you change the delivery address or email address after the order has been placed?
Unfortunately, not even the Logistics Pig can undo the power of the 'confirm' button. It's a little bit like sending an email to somebody really piggin' important, and realising you've accidentally spelt their name wrong, just as you've hit send. Yes, it is too late to go back. However, if you spot a mistake, drop an email to hungry@snafflingpig.co.uk or call us on 020 3096 5200 and we will see if there's anything we can do.
The Logistics Pig can sometimes be too efficient for his own good – if you order before 2pm, he normally tries to have it dispatched the same day, so there won't be oodles of time to change the order. But if we can catch it, we will!
Top of page

Returns & Replacements

My order is damaged or faulty: please can I return this?
The Logistics Pig is good but, unfortunately, even he doesn't have control over the post (and he did try). If there's ever a case where your order is damaged or faulty, you will, of course, be able to get a refund or replacement.
Please email hungry@snafflingpig.co.uk within 30 working days of receiving your order with the order number, product description, reason for return and whether you require a replacement or refund. If you'd like a refund, you'll receive the full order amount along with your return postage cost, processed to the payment card within 30 days.
I made a mistake and would like to return my order. Is this possible?
Yes, you can return your order – as long as you send a little email to hungry@snafflingpig.co.uk within 7 working days. Please let us know your order number, product description, the reason for the return, and whether you'd like a replacement or refund.
All orders must be sent back unopened, in the same condition as they were supplied and they must be received within 14 days of the date that you received your order. If you'd like a refund, the full order amount will be refunded to you and processed to your payment card within 30 days. However, we cannot cover the cost of your return postage.
What if there’s a problem with my order?
More than anything, we want you to be piggin’ happy with your purchase. If you need anything get in touch with us.
Jar safety
We put everything we have into ensuring every order arrives to you perfectly intact. But as with any fragile item that goes through the post, there's always a small chance of damage in transit. Please check your order carefully when it arrives and if you have even the slightest concern about it (we're cautious swines) just get in touch for a priority replacement.
Top of page

Trade Orders

How do I order?
We have a dedicated trade site: trade.snafflingpig.co.uk or you can email hungry@snafflingpig.co.uk or 02030965200.
What’s your minimum order?
We have no minimum order for our trade customers. We believe in building good business partnerships, and that starts with making your first order as risk-free as possible. Do you offer POS and marketing support? We sure do. We have a wide range of marketing materials designed to help you make the piggin’ magic happen whatever the environment. If you want to know more about these, you only need to ask.
How do you distribute?
The choice is all yours: whether you need one box or 100 pallets, we offer direct distribution from our Yattendon base. If you're the type of organisation that likes to use EDI, we can make that happen. Acronyms FTW. We also work with a number of the leading wholesalers and distributors, if that’s how you’d prefer to get your piggin’ supplies.
Do you export?
It's part of our business we haven’t given much attention to but as soon as we can get our heads around piggin' Brexit, we’ll do our best to make pigs fly.
How do I pay?
We have a number of ways for you to pay. These include Direct Debit or Credit/Debit Card. If you sign up to either of these your payment is taken automatically within 2 days of the goods arriving. Larger accounts can also apply for a 30-day credit account. We are registered on Invapay too for those piggin' customers who prefer this method.
Top of page

Health

Are pork snacks good for me?
In food, as with many areas, the best things in life are rarely free. Let’s be fair: you don’t need to be a piggin’ expert in nutrition to know that a fatty and salty product like this isn’t the healthiest thing you can snaffle. We would never claim otherwise, and even wrote a blog to discuss this very topic called: are pork scratchings healthy?
Still, we believe that life’s better when you can treat yourself every now and then – whether that be a bar of chocolate, a cheeky pint or, indeed, a porky snack. And, when you do indulge we think it should be with something awesome. Life is too short for an average treat.
Do your products contain any allergens?
We aim to keep anything of this nature to a minimum, but a couple of our seasoning blends do contain allergenic ingredients. You can find all of our ingredient information on each product on this link.
Do you use MSG?
The short answer is: yes, some of our products have MSG in their seasoning.
And this is a longer answer why: when we started the company, we used seasonings based on flavour first and foremost – as that’s what we were best at. As our business grew, we became more knowledgeable in food tech, and so we looked at refining those seasonings – including pulling out MSG, the source of the wonderful ‘5th taste’ that is umami.
Before we did this, being the inquisitive swines we are, we wanted to know why it was such a common thing to do. So we researched, we spoke to award-winning chefs and we spoke to our peers. And, we couldn’t find a technical reason to pull it. It’s just something that has become a trend and something to market. But we’ve been consumers too and we had the exact same opinion of it till we read more.
So we made a decision: we’d still remove it from our seasonings, but only if we didn’t impair the flavours that we love as a result. That’s why, dear friend, you’ll find it in some of our seasonings, and not others. So, MSG: we’ll not hide from using it. In fact, we’ll chat about it til the piggin’ cows come home (as you might have guessed) and we’ll let our legendary customers make their own choices.
Which Snaffling Pig products contain MSG?
Marvellous Maple, Pigs in Blankets, Black Pepper & Sea Salt, Low & Slow BBQ.
How hot is the Pig of Doom?
In all seriousness, our POD pork crackling really is very hot. We initially only made it for a bit of theatre when sampling, thinking no one would want jarfuls. But then we discovered some people really do love their heat! Basically, if you or the person you’re buying for is sensitive to spice, we’d recommend steering clear. If you want an alternative, our Habanero pork crackling still has plenty of kick without the Ghost Chilli extremes!
Top of page

Manufacturing

How are your pork snacks typically made?
We take prime cuts of pork which Chef double cooks by hand. It's the double cooking that gives our crackling its awesome mix of crunch and bite, without being gnasher-challengingly hard. The crackling is then seasoned as it cools in one of our unique blends, and teased in a jar or bag, ready for snaffling.
Where does your meat come from?
We buy all our pork snack meat from a single, fully traceable supplier in Denmark.
Why not British pork?
When we started the business, we were pork snack fans and not food production experts. We were (and still are) firm believers in sticking to what we do best and letting the experts (like our Chef) guide us on the rest. Chef has tried more rind types than you can imagine, and he’s adamant our current source makes the finest crackling in terms of quality and consistency. We’d like to think the product speaks for itself on that front.
That said, we like the idea of using British meat, so we’re committed to moving to a British rind as soon as we’ve found one that Chef is happy with – week in, week out. If you think you could be that supplier, please get in touch.
What about your seasonings?
All of our seasonings are made in the UK.
How long do your snacks last?
Air and moisture are sworn enemies of porky snacks, but as long as you keep them dry and air sealed, then they will last for months. Typically, stock bought from us has a best before date life of 16 weeks.
Why do pieces vary in size?
Every animal is different, and we don’t believe in over processing for the sake of uniformity, so some pieces cook slightly differently to others. We do our utmost to ensure you only get the finest in piggy wares, but if you find something you don’t like make it ugly and we’ll right that wrong!
Why is there loose seasoning at the bottom of my jar/bag?
As we use a dry seasoning, we sometimes get a little separation in transit. We recommend giving your order a little shake before you open it, just to make sure that all the good stuff gets shared around.
What is the chance of finding a hairy piece?
We won’t lie: sometimes you get the odd hair on a porky snack. Pigs are naturally hairy, and while the cooking process and our quality control keep our product as follicly challenged as possible, the occasional piece will creep in. Some people see it as something of a bonus, but we know it’s not for everyone, so if you have any issues, let us know and we’ll try and sort you out.
Which food standards do you uphold?
Our gammon steaks are Red Tractor stamped. Red Tractor is a world-leading farm and food assurance scheme that provides traceable, safe food. It’s an easy signpost for consumers looking for British food and drink that they can trust.
Red Tractor has some of the most comprehensive farm and food standards in the world, covering more types of food and drink than any other. By purchasing Red Tractor you are supporting British farmers and food producers and choosing a world-leading food safety standard for you and your family. Red Tractor do the checks so you don’t have to.
Top of page

Weddings

What do you offer for weddings?
Nothing makes us happier than being part of a snaffler’s nuptials. Whether you want a few bags as favours or some bulk product to go with our pink and white bags for the ultimate in Pig ‘n’ Mix (that’s possibly our favourite pun), get in touch and we’ll help turn your big day into a pig one.
Top of page

Pork scratchings and crackling

What's the difference between Snaffling Pig snacks?
Snaffling Pig makes pork scratchings, pork cracklings and porky puffs, and the differences between them are mostly based on how they're cooked. Why not check out our article on the differences between porky snacks for more info.
There is a coloured mark on my pork crackling: is it safe to eat?
No need to fret – it is totally safe to eat. Occasionally, some product may show a small coloured mark, which is because of the vegetable-based food dye that Chef uses for quality control. When the meat is butchered, it is stamped as part of the quality control process. Then, when the crackling cooks, the dye can expand and become less obvious looking, which, we appreciate, can sometimes look a little questionable. We try and pull any coloured bits out in quality assurance, but the occasional piece will sneak through. This food dye is 100% food grade and totally safe. Given it's rarity, some have likened a coloured piece to getting Willy Wonka's Golden Ticket (without the chance of going in a magic lift, as we're all on one floor). However, we know it’s not for everyone, so if you have any issues, make it ugly and we’ll sort it out.
Will pork crackling break my teeth?
Obviously everyone is different, but, generally, your gnashers should be pretty safe with our pork crackling. The double-cooking process of our crackling takes away the teeth-breaking hardness of the traditional scratching. Fear not, there’s still crunch and bite, just with a lighter texture overall.
How long does your pork crackling keep?
If kept airtight, your pork snacks should stay suitably awesome until the best before date once opened. The joy of our jars is that even after you've cracked them open, they will keep your porky wares fresh - by protecting them from their sworn enemies: air and moisture. If you dive in regularly, we'd recommend eating them up within four weeks of opening – which we reckon shouldn't be too tricky since you're a pork snack fan!
Are your pork crackling jars dishwasher proof?
Unfortunately, our jars are not dishwasher proof...unless you want a mighty morphin' pork crackling jar? Naturally, you can still re-use our jars – just give them a good ol' swill in the sink with some hot water and soap.
Top of page

Serrano ham leg

How long does your Serrano ham last?
Dry-cured ham has a very long shelf-life (approximately one year) and so, generally, doesn't "go off". It can, however, develop mould on its outer rind if exposed to air. Further, once cut, these hams can dry out to the point they can no longer be sliced. This is why we generally recommend consuming within four weeks of opening.
How should you store Serrano ham before opening it?
We simply recommend storing the ham in a cool, dry place; ideally in an area with a fairly constant room temperature and away from direct sunlight. As below, if you are storing your jamón for a long time, you should monitor the integrity of the vacuum seal.
How should you store the Serrano ham once cut?
When storing, the open face of ham should be covered with some of the strips of white fat that were removed before slicing. We also recommend covering this open cut with olive oil to keep it moist – because olive oil has similar properties to the white fat. We do not recommend using plastic or cling film as this can encourage mould growth on the surface. Instead, we recommend using greaseproof paper.
The jamón should be stored in a cool, dry place but does not need to be refrigerated. We generally advise that customers find a place where the room temperature is generally constant and keep the meat out of direct sunlight. And the safest way to store a whole leg is in the holder on a flat surface.
If you end up with slices that you want to eat later, these can be put into a clear plastic storage bag and placed in the fridge. We recommend, however, that these slices are brought back to room temperature before consuming.
Top of page
Loading...
x

x