Frequently Asked Questions

Since day one, we’ve made a point of being as open and honest as possible with our customers – calling a spade, a piggin’ spade, and all that. That’s why we’ve collated this page of frequently asked questions about our porky venture to give you as much info as you might need.


Shipping and delivery

How much does shipping cost?
Standard shipping to all destinations in the England, Scotland and Wales costs £3.99, and is free when you spend £40 or more. Please note that if you apply a promotional code that brings your order value to under £40, this will not qualify for free shipping. International shipping costs (when available) are calculated at checkout, depending on the destination and weight of the parcel. Please note we can not ship any parcel internationally greater than 1.8kg.

Shipping to Northern Ireland costs £8.99 on all orders. Please note that we are unable to ship orders exceeding total value of £150 to Northern Ireland at this time.
Who is your courier?
We use Yodel for all of our logistics. All deliveries in the UK can be tracked here:
Where do you deliver?
We aim to deliver to anywhere in the mainland UK and most islands thanks to the Snaffling Pig’s less fun but very organised cousin, the Logistics Pig. Good old Logistics Pig. If you're looking to order to an island location please do drop us a quick line to check we can get porky packages to you.
I live in a remote area, will you still deliver to me?
We aim to deliver to all of our legendary customers across the United Kingdom with Yodel. Read more about their delivery patterns to remote parts of the UK.
How can I track my delivery?
The Logistics Pig will supply you with a tracking email and text if you are a gifting customer. Trade customers will receive tracking emails.
What's your delivery time frame?
The Logistics Pig dispatches all our items by courier for delivery usually within 1-2 working days. However, rather than keep lots of stock, we cook fresh every day to keep up with you snafflers so delivery can take up to 5 working days. International delivery can take longer.
Please note, our team works Monday to Friday. Cut-off for processing an order for next day delivery is 2pm, so any order after 2pm on a Friday will be processed as a priority on Monday. If you're unsure about anything, please do get in touch.
What if my parcel is late or does not arrive or if it is lost by the courier?
In the unlikely event your parcel is delayed or lost in piggin' transit, please first attempt to contact the courier via the tracking link we sent you when the parcel left our warehouse. Please then contact us on, quoting your order reference number (starting with the letters PIG...), let us know what the issue is and we will investigate further and right any piggin' wrong for you. Please contact us about missing or delayed items no later than 21 days after your order was placed, because if you contact us later than that we may not be able to investigate and rectify the issue for you.
Can you change the delivery address or email address after the order has been placed?
Unfortunately, not even the Logistics Pig can undo the power of the 'confirm' button. It's a little bit like sending an email to somebody really piggin' important, and realising you've accidentally spelt their name wrong, just as you've hit send. Yes, it is too late to go back. However, if you spot a mistake, drop an email to or call us on 020 3096 5200 and we will see if there's anything we can do.
The Logistics Pig can sometimes be too efficient for his own good – if you order before 2pm, he normally tries to have it dispatched the same day, so there won't be oodles of time to change the order. But if we can catch it, we will!
Can I order multiple bundles and have them in separate parcels or deliveries?
Your order will be shipped in as few parcels as possible to keep your piggin' shipping costs down, and to reduce the impact on the environment. So if you order multiple bundles and other products in one order, it will most likely come in one parcel. If you require separate parcels for multiple bundles you will need to make another separate order.
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Returns and replacements

My order is damaged or faulty: please can I return this?
The Logistics Pig is good but, unfortunately, even he doesn't have control over the post (and he did try). If there's ever a case where your order is damaged or faulty, you will, of course, be able to get a refund or replacement.
Please email within 30 working days of receiving your order with the order number, product description, reason for return and whether you require a replacement or refund. If you'd like a refund, you'll receive the full order amount along with your return postage cost, processed to the payment card within 30 days. In all instances we require photographic evidence before any refund or replacement can be processed.
I made a mistake and would like to return my order. Is this possible?
Please refer to our piggin' refunds & returns policy here, all is explained.
What if there’s a problem with my order?
More than anything, we want you to be piggin’ happy with your purchase. If you need anything get in touch with us.
Jar safety
We put everything we have into ensuring every order arrives to you perfectly intact. But as with any fragile item that goes through the post, there's always a small chance of damage in transit. Please check your order carefully when it arrives and if you have even the slightest concern about it (we're cautious swines) just get in touch for a priority replacement.
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Can I pay with Klarna?
As of January 2023, we no longer accept payment via Klarna, but we do accept most major payment cards.

Trade orders

How do I order?
Have a butcher's at our trade sales page or you can email or 02030965200.
What’s your minimum order?
We have no minimum order for our trade customers. We believe in building good business partnerships, and that starts with making your first order as risk-free as possible. Do you offer POS and marketing support? We sure do. We have a wide range of marketing materials designed to help you make the piggin’ magic happen whatever the environment. If you want to know more about these, you only need to ask.
How do you distribute?
The choice is all yours: whether you need one box or 100 pallets, we offer direct distribution from our Yattendon base. If you're the type of organisation that likes to use EDI, we can make that happen. Acronyms FTW. We also work with a number of the leading wholesalers and distributors, if that’s how you’d prefer to get your piggin’ supplies.
Do you export?
It's part of our business we haven’t given much attention to but as soon as we can get our heads around piggin' Brexit, we’ll do our best to make pigs fly.
How do I pay?
We have a number of ways for you to pay. These include Direct Debit or Credit/Debit Card. If you sign up to either of these your payment is taken automatically within 2 days of the goods arriving. Larger accounts can also apply for a 30-day credit account. We are registered on Invapay too for those piggin' customers who prefer this method.
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Are pork snacks good for me?
In food, as with many areas, the best things in life are rarely free. Let’s be fair: you don’t need to be a piggin’ expert in nutrition to know that a fatty and salty product like this isn’t the healthiest thing you can snaffle. We would never claim otherwise, and even wrote a blog to discuss this very topic called: are pork scratchings healthy ?
Still, we believe that life’s better when you can treat yourself every now and then – whether that be a bar of chocolate, a cheeky pint or, indeed, a porky snack. And, when you do indulge we think it should be with something awesome. Life is too short for an average treat.
Do your products contain any allergens?
We aim to keep anything of this nature to a minimum, but a couple of our seasoning blends do contain allergenic ingredients. You can find all of our ingredient information on each product on this link.
Do you use MSG?
The short answer is: yes, some of our products have MSG in their seasoning.
And this is a longer answer why: when we started the company, we used seasonings based on flavour first and foremost – as that’s what we were best at. As our business grew, we became more knowledgeable in food tech, and so we looked at refining those seasonings – including pulling out MSG, the source of the wonderful ‘5th taste’ that is umami.
Before we did this, being the inquisitive swines we are, we wanted to know why it was such a common thing to do. So we researched, we spoke to award-winning chefs and we spoke to our peers. And, we couldn’t find a technical reason to pull it. It’s just something that has become a trend and something to market. But we’ve been consumers too and we had the exact same opinion of it till we read more.
So we made a decision: we’d still remove it from our seasonings, but only if we didn’t impair the flavours that we love as a result. That’s why, dear friend, you’ll find it in some of our seasonings, and not others. So, MSG: we’ll not hide from using it. In fact, we’ll chat about it til the piggin’ cows come home (as you might have guessed) and we’ll let our legendary customers make their own choices.
Which Snaffling Pig products contain MSG?
Marvellous Maple, Pigs in Blankets, Black Pepper & Sea Salt, Low & Slow BBQ.
How hot is the Pig of Doom?
In all seriousness, our POD pork crackling really is very hot. We initially only made it for a bit of theatre when sampling, thinking no one would want jarfuls. But then we discovered some people really do love their heat! Basically, if you or the person you’re buying for is sensitive to spice, we’d recommend steering clear. If you want an alternative, our Habanero pork crackling still has plenty of kick without the Ghost Chilli extremes!
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How are your pork snacks typically made?
We take prime cuts of pork which Chef double cooks by hand. It's the double cooking that gives our crackling its awesome mix of crunch and bite, without being gnasher-challengingly hard. The crackling is then seasoned as it cools in one of our unique blends, and teased in a jar or bag, ready for snaffling.
Where does your meat come from?
We buy all our pork snack meat from a single, fully traceable supplier in Denmark.
Why not British pork?
When we started the business, we were pork snack fans and not food production experts. We were (and still are) firm believers in sticking to what we do best and letting the experts (like our Chef) guide us on the rest. Chef has tried more rind types than you can imagine, and he’s adamant our current source makes the finest crackling in terms of quality and consistency. We’d like to think the product speaks for itself on that front.
That said, we like the idea of using British meat, so we’re committed to moving to a British rind as soon as we’ve found one that Chef is happy with – week in, week out. If you think you could be that supplier, please get in touch.
What about your seasonings?
All of our seasonings are made in the UK.
How long do your snacks last?
Air and moisture are sworn enemies of porky snacks, but as long as you keep them dry and air sealed, then they will last for months.

While we make every effort to ensure our customers receive the freshest of our porky wares, for logistical and environmental reasons, we can't guarantee exactly what Best Before date will apply to each order.

Typically, you may expect our snacks to come with anything from 16 weeks and later from the date of purchase as a Best Before date. Occasionally, for the reasons mentioned above, there may be dates with less than 16 weeks.

Anything of less than 4 weeks, we do advertise as short-dated and are discounted accordingly.

Again, these are guidelines and are not any form of guarantee of the Best Before dates on the snacks our customers receive.
Why do pieces vary in size?
Every animal is different, and we don’t believe in over processing for the sake of uniformity, so some pieces cook slightly differently to others. We do our utmost to ensure you only get the finest in piggy wares, but if you find something you don’t like make it ugly and we’ll right that wrong!
Why is there loose seasoning at the bottom of my jar/bag?
As we use a dry seasoning, we sometimes get a little separation in transit. We recommend giving your order a little shake before you open it, just to make sure that all the good stuff gets shared around.
What is the chance of finding a hairy piece?
We won’t lie: sometimes you get the odd hair on a porky snack. Pigs are naturally hairy, and while the cooking process and our quality control keep our product as follicly challenged as possible, the occasional piece will creep in. Some people see it as something of a bonus, but we know it’s not for everyone, so if you have any issues, let us know and we’ll try and sort you out.
Which food standards do you uphold?
Our gammon steaks are Red Tractor stamped. Red Tractor is a world-leading farm and food assurance scheme that provides traceable, safe food. It’s an easy signpost for consumers looking for British food and drink that they can trust.
Red Tractor has some of the most comprehensive farm and food standards in the world, covering more types of food and drink than any other. By purchasing Red Tractor you are supporting British farmers and food producers and choosing a world-leading food safety standard for you and your family. Red Tractor do the checks so you don’t have to.
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What do you offer for weddings?
Nothing makes us happier than being part of a snaffler’s nuptials. Whether you want a few bags as favours or some bulk product to go with our pink and white bags for the ultimate in Pig ‘n’ Mix (that’s possibly our favourite pun), get in touch and we’ll help turn your big day into a pig one.
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Pork scratchings, pork crackling, Porky Puffs and Chorizo Bites

What's the difference between Snaffling Pig snacks?
Snaffling Pig makes pork scratchings, pork cracklings and porky puffs, and the differences between them are mostly based on how they're cooked. Why not check out our article on the differences between porky snacks for more info.
There is a coloured mark on my pork crackling: is it safe to eat?
No need to fret – it is totally safe to eat. Occasionally, some products may show a small coloured mark, which is because of the vegetable-based food dye that Chef uses for quality control. When the meat is butchered, it is stamped as part of the quality control process. Then, when the crackling cooks, the dye can expand and become less obvious looking, which, we appreciate, can sometimes look a little questionable. We try and pull any coloured bits out in quality assurance, but the occasional piece will sneak through. This food dye is 100% food grade and totally safe. Given its rarity, some have likened a coloured piece to getting Willy Wonka's Golden Ticket (without the chance of going in a magic lift, as we're all on one floor). However, we know it’s not for everyone, so if you have any issues, make it ugly and we’ll sort it out.
Will pork crackling break my teeth?
Obviously, everyone is different, but, generally, your gnashers should be pretty safe with our pork crackling. The double-cooking process of our crackling takes away the teeth-breaking hardness of the traditional scratching. Fear not, there’s still crunch and bite, just with a lighter texture overall.
How long does your pork crackling keep?
If kept airtight, your pork snacks should stay suitably awesome until the best before date once opened. The joy of our jars is that even after you've cracked them open, they will keep your porky wares fresh - by protecting them from their sworn enemies: air and moisture. If you dive in regularly, we'd recommend eating them up within four weeks of opening – which we reckon shouldn't be too tricky since you're a pork snack fan!
Are your pork crackling jars dishwasher proof?
Unfortunately, our jars are not dishwasher-proof...unless you want a mighty morphin' pork crackling jar? Naturally, you can still re-use our jars – just give them a good ol' swill in the sink with some hot water and soap.
What is the difference between Snaffle Bites and Chorizo Bites?
Our brand spanking new Snaffle Bites are similar to our awesome Chorizo Bites, with a slight difference. Both are made by the same family of chorizo-making legends, who have been working their magic for over 100 years in the foothills of the Pyrenees. The core product is much the same, however, for Snaffle Bites we have adjusted the packaging so that the product is suitable for the chiller section of the supermarket. As soon as the Snaffle Bites are prepared in Spain, they are chilled and kept chilled all the way until you pick them up from the shop. For that reason, Snaffle Bites can only be bought at the supermarket currently. You also get a bit more in your Chorizo Bites packets (50g compared to 40g). Since our Chorizo Bites don't need to be chilled, we are able to ship these directly to you. Please refer to storage instructions on each packet, but Snaffle Bites, in particular, should remain in the fridge, if you manage to get them home before you snaffle them that is.
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Serrano ham leg

How long does your Serrano ham last?
Dry-cured ham has a very long shelf-life (approximately one year) and so, generally, doesn't "go off". It can, however, develop mould on its outer rind if exposed to air. Further, once cut, these hams can dry out to the point they can no longer be sliced. This is why we generally recommend consuming within four weeks of opening.
How should you cut Serrano ham?
So you've bought your ham leg, and now, you legend, you want to learn how to cut Serrano ham and serve it. In our extensive guide, we also link you to a downloadable copy, so you can refresh your knowledge whenever works best for you.
How should you store Serrano ham before opening it?
We simply recommend storing the ham in a cool, dry place; ideally in an area with a fairly constant room temperature and away from direct sunlight. As below, if you are storing your jamón for a long time, you should monitor the integrity of the vacuum seal.
How should you store the Serrano ham once cut?
When storing, the open face of ham should be covered with some of the strips of white fat that were removed before slicing. We also recommend covering this open cut with olive oil to keep it moist – because olive oil has similar properties to the white fat. We do not recommend using plastic or cling film as this can encourage mould growth on the surface. Instead, we recommend using greaseproof paper.
The jamón should be stored in a cool, dry place but does not need to be refrigerated. We generally advise that customers find a place where the room temperature is generally constant and keep the meat out of direct sunlight. And the safest way to store a whole leg is in the holder on a flat surface.
If you end up with slices that you want to eat later, these can be put into a clear plastic storage bag and placed in the fridge. We recommend, however, that these slices are brought back to room temperature before consuming.
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Pig Bluey BBQs

How do I get the most out of my Pig Bluey BBQ?
You've managed to snaffle your own Mini Pig Bluey or Big Pig Bluey BBQ and now you want to learn how to cook with it, clean it and keep it grilling until the cows come home. Make sure to check out our Pig Bluey BBQs page for as much information as you can shake a shish kebab at!
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