Returns Policy


Can I change delivery details after the order has been placed?

Unfortunately, not even the Logistics Pig can undo the power of the 'confirm' button. It's a little bit like sending an email to somebody really piggin' important, and realising you've accidentally spelt their name wrong, just as you've hit send. Yes, it is too late to go back.  

However, if you spot a mistake, drop an email to or call us on 020 3096 5200 and we will see if there's anything we can do. Our The Logistics Pig can sometimes be too efficient for his own good- if you order before 2pm, he normally tries to have it dispatched the same day, so there won't be oodles of time to change the order. But if we can catch it, we will! 

How do I return an item?

Send a little email to, within 7 working days and please let us know your order number, product description, reason for return, and whether you'd like a replacement or refund.

All orders must be sent back unopened, in the same condition as they were supplied. And, they must be received within 14 days from the date that you received your order.

If you'd like a refund, the full order amount will be refunded to you and processed to your payment card within 30 days. However, we cannot cover the cost of your return postage.