Privacy Policy

Last updated 10/07/2024 

From 1st August 2024, the Snaffling Pig website will be licensed to and operated by Big Me Ltd, based in the UK. Big Me Ltd will be responsible for running, operating, and marketing the website and its products, including all direct-to-consumer (D2C) operations.

Data Controller

The data controller responsible for your personal data will change from Snaffling Pig Ltd to Big Me Ltd. Big Me Ltd will handle all aspects of your data in accordance with this privacy policy and applicable data protection laws.

Contact Information

For any enquiries or concerns regarding your personal data, you can contact Big Me Ltd at:

Email: You can reach us via email by contacting us here
Address: Big Me Limited, c/o Startup Logistics, Unit 19 Thame Business Centre, Thame, OX9 3XA
Phone: +44 20 3876 5480

Continued Data Use

Big Me Ltd will continue to use your personal data for the same purposes as outlined in this privacy policy, including processing orders, managing accounts, and marketing communications. If there are any significant changes to how your data is used, we will notify you and seek your consent if required by law.

Your Rights

You will continue to have the same rights regarding your personal data under this updated privacy policy. These include the right to access, rectify, erase, restrict processing, object to processing, and data portability, as well as the right to withdraw consent where applicable.

Review and Updates

We encourage you to review this privacy policy regularly to stay informed about how we are protecting your data.

If you have any questions or need further information, please contact us at the details provided above.

Looking after the personal data you share with us is hugely important. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience.

WHAT THIS POLICY COVERS

Effective 01/08/2024, the data controller will be Big Me Limited (referred to in this policy as “we” or “us”). We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy and cookies policy (“Policy”), which:

• sets out the types of personal data that we collect

• explains how and why we collect and use your personal data

• lets you know how long we keep your personal data

• sets out our lawful basis for processing your data

• explains when and why we will share personal data with other organisations; and

• explains the rights and choices you have when it comes to your personal data

We offer a wide range of products and services, so we want you to be clear about what this Policy covers. This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:

• shopping with us over the phone, or online or otherwise using any of the websites (“our Websites”) or mobile applications (“our Mobile Apps”) where this Policy is posted

• entering competitions advertised on our website

PERSONAL DATA WE COLLECT

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

WHEN YOU REGISTER FOR OUR SERVICES, YOU MAY PROVIDE US WITH:

• Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title

• Your account login details, such as your username and the password that you have chosen

WHEN YOU SHOP WITH US ONLINE OR BROWSE OUR WEBSITES OR USE OUR MOBILE APPS, WE MAY COLLECT:

• Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it)

• Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)

• Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

• Information about you including Name, Email address, Phone number, Home address (street address, city, state/region, and postcode), County Code, Order ID, etc.

WHEN YOU CONTACT US OR WE CONTACT YOU OR YOU TAKE PART IN PROMOTIONS, COMPETITIONS, SURVEYS OR QUESTIONNAIRES ABOUT OUR SERVICES, WE MAY COLLECT:

• Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media

• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

• Your feedback and contributions to customer surveys and questionnaires

OTHER SOURCES OF PERSONAL DATA

We may also use personal data from other 3rd party sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:

• review and improve the accuracy of the data we hold; and

• improve and measure the effectiveness of our marketing communications, including online advertising.

HOW AND WHY WE USE PERSONAL DATA

This section explains in detail how and why we use personal data.

MAKE OUR SERVICES AVAILABLE TO YOU

• Manage the accounts you hold with us.

• Process your orders and refunds

• Handle complaints and queries 

WHY DO WE PROCESS YOUR PERSONAL DATA IN THIS WAY?

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for. Please note, if you do not want us to handle your information in this way, it could prevent us from providing the service you require.

MANAGE AND IMPROVE OUR DAY-TO-DAY OPERATIONS

• Manage and improve our Websites and Mobile Apps

WHY DO WE PROCESS YOUR PERSONAL DATA IN THIS WAY?

We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience.

Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section.

HELP TO DEVELOP AND IMPROVE OUR PRODUCT RANGE, SERVICES, INFORMATION TECHNOLOGY SYSTEMS, KNOWING WHAT OUR CUSTOMERS WANT AND ENSURING OUR MARKETING IS RELEVANT

We will not share your personal data with anyone else for marketing purposes. We will not use your personal data for other purposes not set out in this Policy without first obtaining your consent.

We will not keep your data for longer than we need it for our legitimate purposes. This is subject to certain exceptions, such as if we need to keep it to comply with legal obligations, resolve disputes, or enforce our agreements.

SHARING PERSONAL DATA WITH OTHER ORGANISATIONS

This section explains how and why we share personal data with other organisations.

SHARING DATA WITH SERVICE PROVIDERS

We work with partners, suppliers, insurers and agencies so they can process your personal data on our behalf, but only where they meet our strict standards on the processing of data and security. We only share data that enables our partners to provide their services. We do not sell your data to 3rd parties or allow any 3rd parties to use your data for their own marketing purposes.

• Processing orders and payments

• Carrying out surveys

• Customer Service Activities 

LINKS TO OTHER WEBSITES

Our Websites or Mobile Apps may contain links to websites operated by other organisations that have their own privacy policies. Please make sure you read their terms and conditions and privacy policy carefully before providing any personal data on these websites, as we do not accept any responsibility or liability for websites of other organisations.

SHARING PERSONAL DATA WITH OTHER ORGANISATIONS

We may share personal data with other organisations in the following circumstances:

• if the law or a public authority says we must share the personal data;

• if we need to share personal data to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud); or

• to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us.

KEEPING YOU INFORMED ABOUT OUR PRODUCTS AND SERVICES

We would like to tell you about the great offers, ideas, products and services of Snaffling Pig from time to time that we think you might be interested in.

THE LAWFUL BASIS FOR PROCESSING DATA

We will process your personal data where we have a legal basis to do so. Most commonly, we will process personal data in the following circumstances:

• To comply with our legal obligations

• To manage our contract with you

• To pursue our legitimate interests

• When you consent

YOUR RIGHTS

Under data protection legislation, you have a number of rights in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request")

• Request correction of the personal data that we hold about you

• Request erasure of your personal data

• Object to processing of your personal data

• Request the restriction of processing of your personal data

• Request the transfer of your personal data to another party

UPDATING THIS POLICY

We will update this Policy from time to time. Any changes will be posted on this page. This Policy was last updated on 10th July 2024.

CONTACT US

If you have any questions or concerns about our Policy or data privacy practices, please contact us here: https://www.snafflingpig.co.uk/pages/piggin-help-centre